Case Studies
See how organizations use Truverus and our platforms to capture meaningful feedback, which results in actionable data and positive organizational change!
caat Pension Plan
The caat Pension Plan provides secure, defined benefits to more than 36,000 members across Ontario’s college sector. Seeking to better understand stakeholder perceptions and strengthen engagement, caat partnered with Truverus to launch its first comprehensive stakeholder engagement program. Truverus insights revealed communication gaps across leadership and member groups, enabling caat to refine its messaging, improve alignment, and reinforce its reputation as a sustainable, well-managed pension plan.
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Capital Health
Capital Health is Nova Scotia’s largest health services provider, supporting hospitals, community programs, and more than 12,00 employees, physicians, and learners. To better understand organizational health, leadership effectiveness, and employee experience, Capital Health partnered with Truverus to capture insight across teams and roles. Truverus data revealed workplace conflict impacting performance and patient safety, enabling Capital Health to launch a highly successful Conflict Transformation Program that improved communication, collaboration, and outcomes across the organization.
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IBM Pfizer
Pfizer, the world’s largest research-based pharmaceutical company, partnered with IBM and Truverus to improve customer satisfaction across its global operations. Using Truverus analytics, IBM identified key problem areas, developed targerted action plans, and drove initiatives to close performance gaps. Within two quaters, Pfizer exceeded its customer satisfaction goals, achieved results beyond expectations.
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talent2
Talent2, a leading HR BPO provider in the Asia-Pacific region, partnered with Truverus to conduct a large-scale client satisfaction survey aimed at improving retention and engagement. Truverus enabled Talent2 to capture representative, high-quality feedback and uncover actionable insights across its client base. With ongoing measurement in place, Talen2 now uses Truverus data to track satisfaction trends, strengthen client relationships, and better understand the impact on retention and revenue.
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